State and Federal Government Organizations


Attorney General’s Office (State Specific)

To research a company doing business in each state or to report a scam or fraudulent activities of a company.


In FLORIDA– Fraud Hotline: 1-866-9-No-Scam (in FL); outside FL 850-414-3990



Outside of Florida, find the specific state desired listed under www.naag.org/attorneys_general.php


Federal Trade Commission

To report fraudulent, deceptive & unfair business practices (including false advertising and shady marketing schemes). Track and civilly prosecute timeshare scammers.


1-877-FTC HELP (382-4357)

600 Pennsylvania Ave, NW

Washington, DC 20580



Real Estate Commission (State Specific)

Regulate timeshare sales and licensing, codes of conduct, and handle complaints against licensed agents


www.us.gov (the official portal of the United States government). Click on State Government, and the particular state; find division of real estate (may be under different title or a subcategory –i.e., Business and Professional Regulations, Agencies, or Commissions)

Verification of Licenses (various organizations)

Specific sites often provided by individual states to verify a license of a professional

Example: www.myfloridalicense.com

Online search: type verify real estate license and the state desired


State Legislature

To find legislative offices and regulating legislative statutes for timeshare related laws


Follow the links for the specific state and legislation


Federal Bureau of Investigation (FBI)


Dedicated Internet Crime Complaint Center – www.IC3.gov


Federal Communications Commission

For consumers in the U.S. to register on the national “Do Not Call” list or report a violation

To register: www.donotcall.gov

To report a violation: 1-888-CALL-FCC (1-888-225-5322) or via an electronic complaint form (www.fcc.gov/complaints)


Better Business Bureau

To find accredited companies who are members held to the BBB business & ethics standards, determine their business rating, and to research or file company complaints.

www.bbb.org (find the local BBB where the business is registered)




Industry Organizations


Licensed Timeshare Resale Brokers Association (LTRBA)

A directory source of licensed professionals for timeshare resale services, with a no upfront fee policy

 www.licensedtimeshareresalebrokers.org or www.LTRBA.com


American Resort Development Association (ARDA)

Members consisting of timeshare related organizations with a Code of Standards and Ethics. Sanctions can be levied against ARDA members who fail to comply with the code.

Phone: 202-371-6700, Fax: 202-289-8544

15th Street NW, Suite 400

Washington, D.C. 20005



National Association of Realtors

Strict Code of Ethics. Searchable database to find Realtors in area of timeshare specialty


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